We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Please refer to our complimentary returns policy here for further information. 

We understand how frustrating it can be purchasing clothing online, which is why we list item by item sizing details within the ‘detailed features’ section of each product page. Alternatively, please find our size chart here or located within the footer. 

If you need to cancel or modify your order, please contact us here as soon as possible. We will make every effort to accommodate your request. Processed orders may not be cancelled or modified; you may return your item subject to our Return Policy. 

If one of your products is damaged or the items delivered do not correspond to your order, please contact us 

You can create your account by clicking on the account symbol located within the header. Then click on "Create an account" and fill in the obligatory information. Finally, click on “Create my account". 

You will be sent a confirmation email to the email address provided when creating your account. If you require assistance or further information, please contact us. 

You can modify the information on your account by clicking on "Your account". Enter your email address and your password and, once you are logged in, click on "My profile" to change or delete information. 

If you want to delete your account, please contact us where an adviser will assist you with the steps to follow. 

Payments for purchases on mattelondon.co.uk can be made using a Visa, MasterCard, American Express or Maestro debit or credit card XXXXXX, XXXXX, XXXXXX.

All transactions done on mattelondon.co.uk website are extremely secure. An SSL encryption system is in place to protect personal data and payment information. In addition, we make a commitment to you not to save any credit card information. 

Finally, we reinforce the security of payments by means of a 3D Secure system for Visa©, Eurocard©, Mastercard© and American Express© credit cards that are equipped with this system. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction. 

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly. 

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

As part of our delivery pledge, all orders are shipped first class, delivery times may vary but all  items should be delivered within 1-2 working days. Where an express delivery option has been  selected; the timescales will be advised during checkout. 

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

For any further questions or you feel your question isn’t covered within the above select, please  contact us here. We aim to respond to all queries within 12 hours.