Shipping & Delivery

We understand the frustration in waiting for your delivery. Matte pledges to do our best to minimise the time from payment to your doorstep as best we can by committing to what we call our delivery pledge. Our pledge consists of the following promises 

• Same day dispatch of all items, 7 days a week 
• All queries will be responded to within 12 hours, 7 days a week 
• Appropriately package your item ensuring your item(s) arrive in the pristine condition in which they departed us 
• Swift action in assisting our delivery partners in locating lost parcels  
• Prompt action, communication, and follow  up in any customer dissatisfaction in our service.